Last updated: 1 July 2025
These Terms and Conditions form a binding agreement between you and phace. By registering or using the platform, you confirm that you have read, understood, and agreed to every section below. If you do not agree, do not use phace.
1. Acceptance of Terms
These Terms and Conditions govern your use of the phace website, mobile interface, and all associated services. Accessing any part of phace, creating an account, placing a bet, depositing funds, or claiming a promotion means you have accepted these Terms in full. Acceptance is personal and non-transferable.
phace may publish supplementary rules for specific games, leagues, promotions, or payment methods. Those supplementary rules form part of these Terms. Where a conflict exists, the specific rule for the relevant product takes precedence for that matter, while these general Terms apply to everything else.
2. Eligibility
To open and use a phace account, you must:
- Be at least 21 years of age as required under applicable Philippine law;
- Be located in a jurisdiction where online gaming activity through phace is currently permitted;
- Not be a person previously excluded, self-excluded, or prohibited from using phace;
- Not be an employee, contractor, director, or immediate family member of phace or its affiliated entities;
- Provide complete, accurate, and current personal information during registration and upon request.
phace reserves the right to verify eligibility at any time. If verification cannot be completed or eligibility is not confirmed, account access and withdrawals may be suspended until the matter is resolved. Users who provide false information or who are ineligible may have their accounts closed and remaining balances withheld pending investigation.
3. Account Registration
Each person may hold only one phace account. Creating duplicate or additional accounts is prohibited and may result in closure of all associated accounts and forfeiture of balances resulting from prohibited conduct.
You are responsible for keeping your phace login credentials private. Do not share your username, password, or one-time verification codes with any other person. phace is not liable for any loss resulting from unauthorised access caused by your failure to protect your login details.
If you believe your account has been accessed without your permission, contact phace immediately and change your password. Until you notify phace, all activity on your account is treated as authorised. Always sign out when using a shared or public device and do not allow a browser or device to save your phace password without your explicit awareness.
Account names, usernames, and registration details must not contain offensive language, impersonate another person, or misrepresent your identity. phace may require identity documents before processing withdrawals or if unusual account activity is detected.
4. Deposits and Withdrawals
All account values at phace are held and displayed in Philippine pesos (PHP). Accepted payment methods for eligible users include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, BDO, BPI, UnionBank online banking, and Visa or Mastercard bank cards, subject to current availability and applicable limits.
Minimum and maximum deposit amounts are stated in the phace account section and may change without advance notice. Deposits must come from a payment source registered to the same verified person as the phace account. Third-party deposits are not permitted.
Withdrawal requests are processed after identity verification is complete and any applicable bonus wagering requirements are satisfied. phace may request additional documentation before releasing a withdrawal. Processing times depend on the selected payment method and may vary. Withdrawals are sent only to the same source used for the most recent deposit where technically possible.
phace does not accept deposits made with borrowed money, credit products not connected to a personal bank account, or funds that cannot be confirmed as belonging to the registered account holder.
5. Bonuses and Promotions
All phace promotions are subject to specific terms published with each offer. Unless stated otherwise, the following general rules apply:
- Bonuses are available to eligible verified accounts only. One bonus per promotion per person applies.
- Wagering requirements must be completed before a bonus balance or related winnings can be withdrawn.
- Bonus funds may be restricted to specific games, products, or minimum stake sizes as stated in each promotion.
- Time limits apply. Bonuses not used within the stated period expire without replacement.
- phace reserves the right to cancel a bonus if misuse, abuse, or a breach of these Terms is identified.
- Promotional abuse, including but not limited to creating multiple accounts, hedging bets to reduce risk artificially, or exploiting technical errors, voids all related activity.
If you are unsure whether a specific action will affect a bonus, do not proceed until you have checked the relevant promotion terms or contacted phace support.
6. Betting and Gaming Rules
All bets and gaming activity on phace are final once confirmed. Review your selection, stake, and displayed odds or game details carefully before submitting. phace is not responsible for errors made during the confirmation process by the account holder.
Sports bets are settled using official results from the relevant governing body or recognised official source. In the event of a dispute, phace's determination based on available evidence is final, subject to the escalation process described in these Terms.
phace may void any bet or gaming round where a technical error, data feed failure, pricing error, or platform malfunction has materially affected the result. In such cases, stakes are returned to the account. No compensation is paid for opportunity cost or anticipated winnings.
Live betting markets close at times determined by phace. A bet submitted during a market closure period will not be accepted. phace is not liable for delays in connection, network interruptions, or device failures that prevent a timely submission.
Game outcomes in casino-style and quick-result games are determined by certified random processes. No strategy, system, or pattern of play can alter the mathematical house advantage. phace makes no representation that any game strategy produces positive returns over time.
7. Prohibited Conduct
The following actions are prohibited on phace and may result in account suspension, closure, forfeiture of balances, and referral to relevant authorities:
- Creating more than one account or registering on behalf of another person;
- Providing false, misleading, or unverifiable personal information;
- Using phace in a jurisdiction where online gaming is not permitted;
- Using software, bots, scripts, or automated tools to interact with phace;
- Colluding with other users to manipulate game or sports outcomes;
- Exploiting software bugs, errors, or pricing mistakes for financial gain;
- Attempting to launder money or process funds of unclear origin through a phace account;
- Sharing account access, transferring account balances to other accounts, or facilitating underage access.
8. Responsible Gaming
phace takes responsible gaming seriously. All users must be eligible adults. Gambling involves financial risk and outcomes cannot be guaranteed. phace strongly advises that every session is limited by a pre-set PHP budget drawn only from discretionary funds after all household and personal expenses have been covered.
phace provides account controls including deposit limits, session reminders, and self-exclusion options. Users who believe their gaming behaviour may be causing harm are encouraged to use these tools or seek support through the information available on the Responsible Gaming page. Self-exclusion requests are processed promptly and, once active, cannot be reversed during the selected period.
Any attempt to circumvent a self-exclusion by opening a new account will result in closure of the new account and further access restrictions.
9. Privacy
phace collects, stores, and uses personal information as described in the Privacy Policy. By accepting these Terms, you also accept the Privacy Policy. phace uses account information to provide services, verify identity, process transactions, detect prohibited conduct, and meet applicable legal requirements. Information is not sold to unrelated third parties for marketing purposes.
Users have the right to review personal information held by phace subject to identity verification. Requests can be submitted through the official contact channel listed in these Terms.
10. Limitation of Liability
phace provides its platform on an "as available" basis. Reasonable efforts are made to maintain uptime and data accuracy, but phace does not guarantee uninterrupted access or error-free operation. phace is not liable for losses resulting from network failure, device malfunction, third-party payment delays, or circumstances beyond reasonable control.
To the maximum extent permitted by applicable law, phace's aggregate liability to any account holder for claims arising from use of the platform shall not exceed the total net deposits made by that account holder in the 30 days preceding the relevant claim.
phace is not responsible for decisions made by users based on information displayed on the platform, promotional communications, or content on phace pages. All gaming and betting decisions are made at the sole risk of the account holder.
11. Account Termination
You may close your phace account at any time by contacting support. Pending bets will be settled normally and withdrawable balances will be processed after verification. Bonus balances that have not met wagering requirements are forfeited on closure.
phace may suspend or close an account with or without prior notice if these Terms are breached, prohibited conduct is detected, or if required by applicable law or regulatory direction. Where closure results from a breach by the account holder, phace reserves the right to withhold balances pending investigation and may refer the matter to relevant authorities.
12. Changes to Terms
phace may update these Terms and Conditions at any time. The revised version will be posted on this page with an updated date. Continued use of phace after a change is published constitutes acceptance of the updated Terms. If you disagree with a revision, you may close your account before the revision takes effect.
Significant changes that materially affect user rights will be communicated through a notice on the phace platform where practical.
If you have questions about these Terms and Conditions or wish to raise a concern about your phace account, contact the support team through the official email address listed in the footer of this page. Provide your registered account details and a clear description of the matter. phace aims to respond to account-related queries within a reasonable time.
For responsible gaming support, visit the Responsible Gaming page for available tools and guidance.